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Q: How Do I Order?

A: To Purchase

1. Click on the item you want to purchase.
2. Use the drop-down menu to select gender, color and/or size if it is a configurable item (like a shirt).
3. Click the 'Add to Cart' button. Once you have added the item to your cart you can proceed to check out, adjust quantities, or continue shopping.
4. Log in to your Cinder Block account or create a new account.
5. To check out, click 'Proceed to Checkout'. You will then be taken to the billing and shipping information page.
6. On the Billing Information screen, fill in or select your Billing Address and choose "send to this address" or send to a different address." Click the "Continue" button.
7. On Shipping Method screen choose your shipping method and click 'Continue'.
8. On Payment Method screen choose payment by credit card or PayPal and click 'Continue'.
9. On the Payment Information screen, enter credit card information as required (or complete PayPal steps) and click the 'Continue' button.
10. On the Order Review screen, verify that all of your order is correct and click on the 'Place Order' button.
11. On the Order Received screen click "Click here to print a copy of your order confirmation" to display and print your order confirmation. Your order confirmation number will be near the top of the page. Please keep this number for your records.

Q: Having trouble with digital downloads?

- Digital Downloads are only valid for 24 hours.
- If you are trying to download after 24 hours of purchase please contact http://store.cinderblock.com/contacts to re-authorize your link.
- Each download purchase is only valid for 90 days. After 90 days from purchase the download will need to be purchased again.
- You may try to download the content as many times as is needed to download the files, but are only allowed one completed download.
** Digital download purchases are final sale and cannot be refunded.

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Q: Can I order over the phone?

A: At this time, Cinder Block is not able to offer assistance over the phone.

For assistance, please email customer service at Customerservice1@bandmerch.com

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Q: Is this site secure?

A: Yes!

Cinder Block uses SSL encryption to protect your credit card data while it is in transit over the internet.

We do not store CC numbers on our web server or anywhere in our office. They are stored by CyberSource on their payment system. You can read about their system's security measures at http://www.cybersource.com/privacy.php

We do not share or sell your information.

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Q: When will you charge me?

A: Your credit card or Paypal account is charged at the time of order. The Charge on your statements will show from Cinder Block, LLC.

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Q: What is your return policy?

A: Here are the basics:

- We will accept a return for any reason within 30 days of receipt.
- Only items in re-sellable condition may be returned unless damaged or defective.
- Tickets are final sale. Ticket purchases cannot be exchanged, cancelled or returned.
- Pre-orders are final sale and cannot be refunded.
- Music and DVDs may only be returned if factory sealed unless damaged or defective. Download albums are not refundable.
- Underwear and body jewelry cannot be exchanged or refunded unless there is an obvious factory defect.
- All Returns must be accompanied with a Return Authorization (RA) number. To obtain an RA number, please email us at Customerservice1@bandmerch.com with the following information:

--- Your order number
--- Your name and contact information
--- Reason for return

Wrap the package securely and send the package to the following address:

Cinder Block LLC
3120 W. Empire Avenue
Burbank, CA 91504

Please allow 30 days for us to receive and process your request.

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Q: How can I get help on an order?

A:  You can send an email or call one of the phone numbers below!

Our friendly and knowledgeable customer service staff is here to help you. You can email us at http://store.cinderblock.com/contacts. Our Customer Service department is open Monday through Thursday, 9:00am to 5:00pm, Pacific Standard Time.

Customer Phone Numbers:
(844) 424-8770 (United States - Domestic only)
(310) 526-3373 (International calls including Canada)

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Q: What do I do if I am having trouble with my cart?

A: Try enabling cookies on your browser.

If you have a Flash Player installed you can click here for an animated tutorial, otherwise just follow these instructions:

For Internet Explorer:

  1. Click on Tools
  2. Go down to Internet Options
  3. In the Internet Options window click the Privacy tab
  4. Move the slider bar down to Medium, Low, or Accepts All Cookies
  5. Click the Apply button to save the settings
  6. Click OK to close the Internet Options window
  7. Exit the browser and begin a new transaction in a new window

For Firefox:

  1. Click on Tools
  2. Go down to Options
  3. Click on the Privacy icon
  4. Click on the button next to Cookies, make sure 'allow site to set cookies' is checked
  5. Click OK to save changes and close the Options window
  6. Exit the browser and begin a new transaction in a new window

If you continue experiencing problems you might want to try using another computer or another browser type, or wait for 24 hours and try the transaction again.

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Q: Do you ship overseas?

A: In most cases, yes!

Cinder Block ships to many countries. If your country is not on the drop down list, we are not currently accepting orders from there.

Please note: an extra customs charge may be applied to your order. This fee is not charged by Cinder Block and the customer is responsible for any additional duties or taxes. Please check with your local customs office for more information about possible charges.

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Q: How long will my order take?

If you selected Expedited Shipping your order will ship within 2 to 4 business days.

If you are in the US, orders generally take 3-5 business days to deliver once shipped.

If you are outside the US, we ship via International Mail Service which can take 3-6 weeks.

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Q: What are the dimensions of your shirts?

A: Unless noted, our designs are printed on adult men's shirts.
Here are the measurements of some of the most common garment styles:

These measurements are approximate, as we use different companies for our stock.
All sizes are length x width in inches.
Garments are measured across the chest, under the sleeves, with the garment lying flat.

 

Unisex

T-Shirts:
XXL - 33 x 26
XL- 32 x 24
L- 30 x 22
M- 28 x 20
S- 27 x 18

Polos:
Small Polo - 29 x 18
Medium Polo- 30 x 20
Large Polo- 31 x 22
Xtra Large Polo - 32 x 24

Baseball Jerseys:
Small - 24 x 15
Medium- 26 x 18
Large- 28 x 20
Xtra Large- 30 x 22

Thermals (Unisex)
S- 24 x 18
M- 25 x 19
L- 25 x 20
XL- 26 x 21

 

Youth/Kids Garments

Kids Tee:
M- 20 x 17.5
L- 22 x 18.5

Youth Hoodies:
M- 23.5 x 18.5
L- 25 x 20

Toddler Tees:
S (2)- 17 x 12 1/2
M (4)- 18 x 13 1/2
L (6)- 19 x 14 1/2

Infant One-Piece:
S (3-6)- 13 x 8
M (6-12)- 14 x 9
L (12-18)- 15 x 9 3/4

 

Outerwear

Hoodies:
S- 27 x 20.5
M- 27 x 22
L- 27 x 25
XL- 27 x 28
XXL- 29 x 30

Windbreakers:
L- 30 x 25.75
XL- 31.5 x 26.75

Track Jacket (unisex):
S- 22 1/2" x 18 1/4"
M- 23 1/2" x 20 1/4"
L- 24 1/2" x 22 1/4"
XL- 25 1/2" x 24 1/4"

Misfits leather jackets (width only):
Xtra Small- 36"
Small- 38"
Medium- 40"
Large- 42"
Xtra Large- 44"
2XL- 48"
3XL- 50"

 

Womens Garments

Womens Tee:
S- 22 x 15
M- 24 x 17
L- 26 x 19
XL- 28 x 21

Babydoll:
S- 23 x 13
M- 21 x 17
L- 23 x 19
XL- 26 x 21

Womens Hoodie:
S- 23 x 16
M- 25 x 17
L- 27 x 19
XL- 29 x 21

Babydoll Baseball:
S- 21 x 13
M- 22 x 14
L- 33 x 15

Womens Tank Tops:
S- 24 x 13
M- 25 x 14
L- 25 x 15

Panties:
S- 13 wide (unstretched)
M- 14 wide (unstretched)
L- 15 wide (unstretched)

Plus Size Womens Garments:
0X- 20 x 16
1X- 21 x 17.5
2X- 22 x 19
3X- 23 x 20.5
4X- 25 x 22.5

Womens Polo:
Medium Polo- 17 x 15
Large Polo- 19 x 17

 

Accessories

Hats:
Flexfit S/M= 6-3/4 to 7-1/4 hat size, 21 to 22-1/4" head
Flexfit L/XL= 7-1/4 to 7-5/8 hat size, 22-3/8" to 23-5/8" head

Bags:
Shoulder Bag- 12" wide, 9.5" tall, 3.5" deep
Standard Messenger Bag- 13” Wide x 12” High x 4” deep
Misfits Messenger Bag- 16" x 16"

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Q: Who is Cinder Block?

A: Cinder Block is a full-service merchandising, licensing and entertainment services company that offers design, printing, tour service, wholesale sales, e-commerce and digital marketing services for bands, record labels, and various other entertainment and sports organizations.

For more information, click here

For more information on wholesale ordering, please contact sales@cinderblock.com